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<section id="isPasted"><p id="isPasted"><span style="font-family: Inter; font-size: 16px;">If you&apos;re missing an item, it might have been dispatched to you in a separate package. If the item wasn&apos;t available during fulfillment, a team member would have contacted you and issued a refund for the missing item.</span></p><p><span style="font-family: Inter; font-size: 16px;">We&apos;re more than happy to assist you with this matter. Please don&apos;t hesitate to contact us at&#xA0;</span><a target="_new" rel="noreferrer" style=" text-decoration: none;"><span style="font-family: Inter; font-size: 16px;">customercare@kivari.com.au.</span></a></p></section><footer><br></footer>

If you're missing an item, it might have been dispatched to you in a separate package. If the item wasn't available during fulfillment, a team member would have contacted you and issued a refund for the missing item. We're more than happy to assist y

I am missing an item from my order, what do I do?

Orders

Have you dispatched my order?

How long does delivery take?

Do you offer same day delivery?

Click and Collect

What happens if I'm not home when my order gets delivered?

Do you ship internationally?

Do I have to pay for customs duties and taxes?

Shipping + Delivery

What is your return policy?

How do I return my items?

Can I return a sale item?

Can I exchange my purchase?

Do you offer refunds?

Has my return been completed?

What should I do if my product is faulty?

Do I need to pay for return shipping?

I paid using a gift card, how do returns work?

Can I return my online order in-store?

Returns

Can I cancel or change my order?

Where is my order?

I have received the incorrect order, what do I do?

My order was canceled, why?

My order has been returned to sender. Can you help?

How can I apply a discount code?

Which form of payments do you accept?

Can I use multiple methods of payment?

Payment

How do I use my Gift Card?

Do you sell gift cards?

Do gift cards expire?

How can I check my gift voucher balance and expiry date?

Do I need to have an account to use a gift card?

Gift Cards

Payment + Gift Cards

Apparel Size Guides

How to measure for the perfect fit

Shoe Size Guide

Sizing

Do you restock sold out styles?

Products

Products + Sizing

Store Locations + Contact Details

Can I return a KIVARI purchase from a Stockist?

KIVARI Stockists

Boutiques + Stockists

I am missing an item from my order, what do I do?Updated 12 days ago