Orders

Can I cancel or change my order?

Please ensure careful selection of your items and accurate entry of shipping details during checkout. Once an order is confirmed, the time frame between confirmation and dispatch is typically too swift for us to accommodate updates, such as adding or

Where is my order?

Once your order has been lovingly packed and dispatched from our warehouse, it becomes the responsibility of Australia Post. If Australia Post fails to deliver within their specified time frames and your order arrives later than expected, KIVARI cann

I have received the incorrect order, what do I do?

We strive to ensure you never receive the wrong item. However, if by any chance you do, please reach out to our wonderful customer care team at [email protected] or through our Live Chat, providing your order number and an image for our revi

My order was canceled, why?

Unfortunately, due to the large number of orders we process, there may be instances where we encounter discrepancies in stock for certain styles. If this happens, we'll promptly contact you, and the affected style will be refunded without delay. If y

My order has been returned to sender. Can you help?

Certainly, we're here to assist with your returned order. Please reach out to our customer care team at [email protected] and provide the updated delivery address. Once your order returns to our online department, we'll promptly arrange for

I am missing an item from my order, what do I do?

If you're missing an item, it might have been dispatched to you in a separate package. If the item wasn't available during fulfillment, a team member would have contacted you and issued a refund for the missing item. We're more than happy to assist y