Please ensure careful selection of your items and accurate entry of shipping details during checkout. Once an order is confirmed, the time frame between confirmation and dispatch is typically too swift for us to accommodate updates, such as adding or changing items, including size adjustments.

Change of Address:

We'll make our best efforts to help with any address errors, but once the carrier has collected the packed order, changes are not possible. We advise trying to redirect the parcel through the Australia Post app. If that's not an option, the order will be returned to us, and upon its return, we can ship it to the correct address.

Change of Size:

Regrettably, we cannot modify the size selection once an order is placed.

• If the order has not yet been packed, we can cancel it, for you to place a new order with the correct size.

For any additional inquiries, please don't hesitate to reach out to our customer care team. customercare@kivari.com.au