Returns
What is your return policy?
We want you to love your KIVARI purchase. If your item isn’t quite right, you’re welcome to return any full-priced styles within 14 days of your order date for a refund, credit note or exchange in line with our returns policy below. Here are some key
How do I return my items?
Ready to lodge your return? Visit our returns portal here. If you purchased your item(s) online, please refer to our online returns policy here. If your item(s) were purchased in-store, please see our policy here. Kindly note that in-store purchases
Can I return a sale item?
In line with our returns policy, items purchased online marked as FINAL SALE are considered final sale and are not eligible for return, exchange, or store credit. During specific promotions, some items may be discounted and not marked as Final Sale.
Can I exchange my purchase?
We offer instant exchanges on full-price items within 14 days from your order date (AUS only). Simply select your new size, colour, or style in our online returns portal here - your new item ships free as soon as your return label is created. Return
Do you offer refunds?
All online purchases need to go through our returns portal here. You have the option to select a refund, store credit, or exchange. For Australian orders, a $10 return fee will be deducted when a refund is chosen. For NZ orders, this charge will be $
Has my return been completed?
To be eligible for a refund, your return must be shipped within 7 days of submitting your return request. Once your return has been received by our warehouse, please allow 3-5 business days for processing. Refunds will be issued to your original paym
What should I do if my product is faulty?
We hope you never receive a faulty product. However, if something you purchased is not in perfect condition, please contact our lovely customer care team at [email protected] with a description of the fault, proof of purchase, and image for
Do I need to pay for return shipping?
For Australian orders, you can choose to return your items for store credit and enjoy free return postage. Alternatively, if you prefer a refund, a $10 fee will be deducted from your refund amount to cover return shipping costs. This ensures your par
I paid using a gift card, how do returns work?
Returns can be processed as a refund back to the original method of payment or to store credit (in the form of a gift card). Selecting a refund will allow the funds to return to the original method of payment. If payment was made using a gift card, t
Can I return my online order in-store?
For online purchases, all returns must be submitted through our online returns portal for either a refund or store credit. However, our stores are happy to assist with exchanges for items of equal or greater value!. To lodge your online return for a