Shipping + Delivery
Have you dispatched my order?
Please allow 1–3 business days for your order to be processed, or 5–7 business days during sale or promotional periods. Once your order has been dispatched, you’ll receive an email notification with your tracking details. If you don’t see this email,
How long does delivery take?
After dispatch, delivery timeframes are as follows:. Within Australia. New Zealand. View our International website here for orders outside of Australia & New Zealand. All online orders are carefully hand-picked by our dedicated team, and we always ai
Do you offer same day delivery?
We offer same-day shipping to customers located within a 50km radius of our Freshwater head office in Sydney and our Brisbane Indooroopilly store, with delivery fees starting from $15. If your postcode qualifies for same-day shipping, this option wil
Click and Collect
Click & Collect service is now available at all of our stores. Simply place your order and select pick up at checkout, and your preferred store that is available. Kindly note that your closest store may not be available for selection if there is limi
What happens if I'm not home when my order gets delivered?
If you're not available when your order is delivered, the courier will leave a reminder slip with their contact details and the collection address. You can also contact the courier directly and provide your tracking number to arrange a redelivery. Al
Do you ship internationally?
Yes we do! Orders to NZ can be made through our AU website here. Click here to view our international website for the US and rest of world. All online orders are hand-picked by our lovely online team and are shipped from either our USA warehouse or o
Do I have to pay for customs duties and taxes?
If you’re located outside Australia, you may need to pay duties and customs fees to receive your order. KIVARI covers these costs for certain locations. For more details, please refer to our shipping information page:. https://www.kivari.com.au/pages