Please allow 1-3 business days for your order to be processed, or 5-7 business days during sale or promotional periods.

After dispatch has occurred, an email notification will be sent through containing your tracking information. Please kindly check your email inbox, alongside spam and junk mail folders.

Alternatively, please log into your account here to find your tracking details.

Should you suspect your item is missing or experiencing a delay, please notify us at customercare@kivari.com.au so we can investigate promptly on your behalf.