Please allow 1–3 business days for your order to be processed, or 5–7 business days during sale or promotional periods.

Once your order has been dispatched, you’ll receive an email notification with your tracking details. If you don’t see this email, please remember to check your spam or junk mail folders.

You can also log in to your account to access your tracking information.

If you believe your item is missing or delayed, please contact us at customercare@kivari.com.au, and we’ll investigate promptly on your behalf.