To be eligible for a refund, your return must be shipped within 7 days of submitting your return request. Once your return has been received by our warehouse, please allow 3-5 business days for processing. Refunds will be issued to your original payment method, and you’ll receive a confirmation once complete. Please note that your bank may require an additional 3-5 business days to finalise the transaction.

Peak Periods
During peak times such as sale events, holiday seasons, and public holidays, please allow an additional 1-3 business days for processing. While our returns team works hard to process all returns as quickly as possible, higher volumes may result in slight delays.