We're pleased to provide returns and exchanges for full-priced products purchased online, with the following conditions in place:
- For online orders, we accept returns within 14 days for a refund or store credit (unless they are marked FINAL SALE or otherwise specified under our conditions below).
Please note that for boutique purchases, items can only be exchanged or credited within 7 days of purchase. All items purchased in one of our boutiques must be returned to a boutique only; items cannot be returned online. - Garments must be in their original condition, which includes being clean, with tags attached. Items that show signs of wear, damage, alteration, or washing will not be accepted.
- Swimwear: All swimwear must be tried on wearing undergarments. If you wish to return an item, all tags and protective hygiene strip must remain in place and the item will not be accepted if either of these have been removed or altered, or if the item shows signs of wear.
- Jewellery and Fragrance: Due to hygiene reasons, we do not accept returns on jewellery and perfume.
Please allow 3-5 business days for your refund to be processed, once the return has been received by the warehouse.
Regarding sale items:
- Please note that our eBoutique does not accept returns (refund or exchange) on any sale items unless they are deemed faulty.
- Kindly be aware that discounts cannot be applied retroactively.
Should you have any inquiries or require further assistance, please feel free to reach out to our Customer Care team. We're here to guide you through the returns process.