We offer instant exchanges on full-price items within 14 days from your order date (AUS only).

Simply select your new size, colour, or style in our online returns portal here - your new item ships free as soon as your return label is created.

Return labels are charged to the customer, and a $1 authorisation hold will be placed to release your new item before we receive your original one. If your original item is not scanned by Australia Post within 7 days, the full amount of the new item will be charged to your card.

If your desired item is unavailable in our warehouse, it may not appear in the portal. If it’s still available online at kivari.com.au, we recommend placing a new order to ensure you receive it sooner. Once your new purchase is confirmed, simply lodge a refund request for your original order here.

If we do not have your desired item available, simply select credit note in line with our Returns Policy to find an item you prefer at a later date. Credit notes are valid for 3 years. 

Please note: Exchanges are available on full-price items only. 

Exchange items can only be returned for another item or credit note. 

Return labels are to the expense of the customer, the new item will ship free. 

International orders are not eligible for exchanges. For international returns, we recommend placing a new order and returning your original purchase for a refund or gift card in line with our Returns Policy.

Need help?
You can start your return or exchange here, or reach out to our team - we’re always happy to assist.